Libro Customer Experience

Libro Customer Experience Luz Hernández

Libro de Customer Experience de Luz Hernández. A LA VENTA EN LAS WEBS DE EDITORIAL KOLIMA, AGAPEA Y AMAZON. Quedan muchos ejemplares. Si está agotado en alguna de ellas por el éxito que está teniendo, busca en otra. Lo encontrarás.

Guía práctica sobre cómo diseñar, implementar y medir las experiencias cliente explicado de forma muy didáctica y con decenas de ejemplos reales.

¿Por qué la Customer Experience para ti? Sí, para ti. No para otros. No para Zara, Nike, Ikea, Apple. NO¡¡ Para ti. La Customer Experience no va con el tamaño de compañía, ni con el sector. La Customer Experience, no va de invertir más: va de invertir mejor.

A todos aquellos que crean que ya son expertos en esta área les haría una pregunta: ¿han priorizado esa experiencia durante la crisis de la COVID19 por encima de la rentabilidad económica en el corto plazo?

Es en este entorno que este libro de Customer Experience adquiere especial sentido: una guía práctica sobre cómo abordar de una forma efectiva esta misión, explicando de forma muy didáctica y con un montón de ejemplos reales como convertir ese reto en una exitosa realidad.

Comienzo explicando qué es la Customer Experience, algo de lo que todo el mundo habla y pocos saben de qué va.

A continuación se detallan las 8 características que deben cumplir las Experiencias Cliente. Está salpicado de decenas de ejemplos y best practice de compañías de éxito. Es un libro descriptivo e ilustrativo que permite aprender de los mejores.

La Customer Experience no va de colocar un buen ambientador en tu tienda o felicitar a Juan por su cumpleaños. El tomar las decisiones de a quién, cómo y cuándo exige método. Por ello, en una tercera parte, te explico el método CX3C, una metodología que se ha aplicado en varias empresas y que se enseña en escuelas de negocio. Lo acompaño de casos prácticos reales para visualizarlo de una manera didáctica.

Si algo ha impactado a la Experiencia Cliente es la gestión de la covid-19. En este libro encontrarás relatos de personas anónimas, pero reales, que han vivido situaciones que han impactado directamente en la línea de flotación de la Customer Experience. Sus historias resonarán sobre ti y guiarán tu camino. Léelas y aprende de ellas.

El libro también contesta otra pregunta: ¿Por qué la Customer Experience? Para tener éxito con la Customer Experience, se debe convencer a otros. Por ello, te ofrezco argumentos para involucrar a otros.

Ya sólo queda ponerse. Seas consciente o no, cada día tus clientes y consumidores viven experiencias con tus marcas y todos los integrantes de tu compañía, directa o indirectamente, las crean.  ¿A qué esperas a hacerlo con método? Las experiencias se crean y son vividas por el cliente aunque tú no hagas nada por ello. Coge tú el control. El cliente te lo agradecerá y tu compañía también.

COMPRA EL LIBRO EN ESTE ENLACE Comprar libro

Suscríbete a mi blog

Recibe en tu mail los nuevos contenidos.

235 Comentarios

  1. Pingback: sildenafil pills

  2. Pingback: hims viagra

  3. Pingback: viagra government funded

  4. Pingback: viagra use

  5. Pingback: what does viagra do

  6. Pingback: viagra no prescription

  7. Pingback: gambling u s

  8. Pingback: viagra jokes

  9. Pingback: viagra triangle chicago

  10. Pingback: cheap viagra

  11. Pingback: viagra without prescription online

  12. Pingback: do i need a prescription for viagra

  13. Pingback: buying viagra

  14. Pingback: how to buy viagra online in canada

  15. Pingback: viagra buy online

  16. Pingback: cialis buy australia

  17. Pingback: buy levitra online with prescription

  18. Pingback: red erectile dysfunction pills

  19. Pingback: coupon for viagra

  20. Pingback: viagra for men buy

  21. Pingback: where to buy viagra

  22. Pingback: canadian pharmacies cialis

  23. Pingback: tadalafil cost walgreens

  24. Pingback: research tadalafil

  25. Pingback: viagra 100mg sublingual price

  26. Pingback: how to get viagra samples yahoo answers

  27. Pingback: pfizer viagra online that excepts paypal

  28. Pingback: buy viagra online in canada

  29. Pingback: can i buy cialis online

  30. Pingback: sildenafil 50mg tablets in india

  31. Pingback: can you buy viagra over the counter in usa

  32. Pingback: generic viagra order

  33. Pingback: buy sildenafil

  34. Pingback: get cialis

  35. Pingback: canadian viagra

  36. Pingback: viagra connect

  37. Pingback: cialis and blood pressure

  38. Pingback: how to use viagra

  39. Pingback: eharmony gay dating site

  40. Pingback: generic viagra lowest prices

  41. Pingback: gay free online dating

  42. Pingback: sildenafil citrate 100mg

  43. Pingback: cialis pharmacy

  44. Pingback: viagra without doctor prescription

  45. Pingback: sildenafil viagra

  46. Pingback: herbal viagra for sale

  47. Pingback: buy viagra online

  48. Pingback: generic cialis no prescription

  49. Pingback: cialis online no prescription

  50. Pingback: sex pills cialis

  51. Pingback: cialis on line

  52. Pingback: 20 mg cialis for daily use

  53. Pingback: cialis capsule

  54. Pingback: sildenafil citrate

  55. Pingback: viagra prices

  56. Pingback: viagrahati.com

  57. Pingback: female viagra pills

  58. Pingback: viagra generic

  59. Pingback: buying generic viagra online

  60. Pingback: rx cialis

  61. Pingback: royall acyclovir byun

  62. Pingback: what fruits can you eat on keto

  63. Pingback: sildenafil tadalafil

  64. Pingback: viagra pill picture

  65. Pingback: viagra for men

  66. Pingback: 40 mg cialis

  67. Pingback: cialis cost generic

  68. Pingback: cialis results

  69. Pingback: ciprofloxacin dogs uti

  70. Pingback: non prescription cialis

  71. Pingback: cialis 20mg prices

  72. Pingback: zanaflex abuse

  73. Pingback: valtrex dosing outbreak

  74. Pingback: naltrexone liver function

  75. Pingback: prednisolone solution for cats

  76. Pingback: menopause status and tamoxifen

  77. Pingback: domperidone iv

  78. Pingback: diflucan dosage iv

  79. Pingback: clomid como tomar

  80. Pingback: bimatoprost plm

  81. Pingback: propecia prescription cost uk

  82. Pingback: dapoxetine in mexico

  83. Pingback: xenical pills for sale

  84. Pingback: medication furosemide

  85. Pingback: doxycycline

  86. Pingback: amoxicillin warnings

  87. Pingback: women taking cialis

  88. Pingback: metformin for weight loss

  89. Pingback: cheap generic levitra

  90. Pingback: canadianmed cialis

  91. Pingback: amlodipine half life

  92. Pingback: viagra on steroids

  93. Pingback: mandy flores viagra

  94. Pingback: sildenafil price australia

  95. Pingback: buy generic sildenafil

  96. Pingback: cheap online viagra

  97. Pingback: generic viagra 200mg

  98. Pingback: where to purchase viagra

  99. Pingback: tadalafil soft tabs

  100. Pingback: cialis 40 mg daily

  101. Pingback: pharmacy prices for sildenafil

  102. Pingback: vardenafil generic

  103. Pingback: average price of cialis

  104. Pingback: sildenafil medication

  105. Pingback: cialis online paypal

  106. Pingback: viagra triangle

  107. Pingback: cvs cialis price

  108. Pingback: what cialis does

  109. LuzHernandez (Publicaciones Autor)

    Prueba

    Responder
  110. Pingback: azithromycin 250mg tablets

  111. Pingback: erythromycin prices

  112. Pingback: side effects for clindamycin

  113. Pingback: cephalexin 500

  114. Pingback: buy azithromycin

  115. Pingback: amoxicillin

  116. Pingback: aricept for dementia

  117. Pingback: amoxicillin for ear infection

  118. Pingback: acyclovir 800mg tablets

  119. Pingback: new free dating site 2021

  120. Pingback: generic levitra 60 mg

  121. Pingback: sildenafil 20

  122. Pingback: cialis dosage recommended

  123. Pingback: viagra generic name

  124. Pingback: cheapest cialis 40mg

  125. Pingback: metronidazole gel treatment

  126. Pingback: carvedilol 25 mg

  127. Pingback: cost of finasteride

  128. Pingback: clonidine hcl 1 mg

  129. Pingback: diclofenac cream

  130. Pingback: bupropion sr

  131. Pingback: tizanidine hcl 4mg

  132. Pingback: citalopram 10 mg

  133. Pingback: buspar medicine

  134. Pingback: bupropion medication

  135. Pingback: mirtazapine appetite stimulant

  136. Pingback: metformin er 500 mg

  137. Pingback: hydrochlorothiazide 50

  138. Pingback: duloxetine dose

  139. Pingback: elavil

  140. Pingback: methylprednisolone vs prednisone

  141. Pingback: cymbalta uses

  142. Pingback: otc levitra

  143. Pingback: tadalafil price 5mg

  144. Pingback: viagra best price

  145. Pingback: losartan 100 mg

  146. Pingback: metoprolol succ er

  147. Pingback: meloxicam

  148. Pingback: side effects lipitor

  149. Pingback: norvasc dosage

  150. Pingback: viagra alternatives

  151. Pingback: vardenafil 10mg

  152. Pingback: cialis no prescription

  153. Pingback: gabapentin for anxiety

  154. Pingback: viagra to buy

  155. Pingback: tadalafil citrate

  156. Pingback: viagra free samples

  157. Pingback: tadalafil 10 mg

  158. Atmotly
  159. Pingback: generic viagra 2017

  160. Pingback: cialis black market

  161. Pingback: compare sildenafil prices

  162. Pingback: tadalafil liquid review

  163. extibAsd

    cialis brand no prescription needed cialis soft tabs canadian pharmacy cialis and paypal

    Responder
  164. unozyVed

    superman combo viagra cialis viagraorcialis cialis price

    Responder
  165. TorsSwa

    cialis from bc, no prescription cialis for sale toronto how much is a cialis

    Responder
  166. Pingback: price of viagra

  167. mouffAni

    river pharmacy canada good canadian pharmacy online all drugs issued under a prescription_______.

    Responder
  168. mouffGtv

    birth control online pharmacy mexican border pharmacies london drugs ipads canada

    Responder
  169. Pingback: cialis 5mg tablets

  170. TorsSwa

    buy cialis with dapoxetine in canada cialis 25mg canada cialis dosage recommended

    Responder
  171. instagram takipçi satın al

    I like the valuable info you provide for your articles.
    I will bookmark your blog and take a look at once more right here regularly.
    I am slightly certain I’ll be informed plenty of new stuff proper here!
    Best of luck for the next!

    Responder
  172. unozyVed

    how to buy generic cialis online https://krocialis.com/ – i need cialis overnight prescribe cialis

    Responder
  173. Rebfunozy

    cialis oline https://rcialisgl.com/ dapoxetine and cialis

    Responder
  174. Gtnbextib

    drugs like viagra http://jokviagra.com/ viagra jokes

    Responder
  175. Lbsounozy

    whats better cialis or viagra http://ucialisdas.com/ buy generic cialis generic cialis

    Responder
  176. instagram takipçi satın al

    Keep this going please, great job!

    Responder
  177. retinol serUM

    HC Retinol Serum: Bir A vitamini formu olan Retinol, ince çizgilerin ve yaşlanma
    belirtilerinin görünümünü azalttığı klinik
    olarak kanıtlanmış güçlü bir aktiftir.

    Retinol aynı zamanda leke oluşumuna ve ciltteki ton eşitsizliklerine
    karşı mücadele eder. Canlı, taze ve daha genç bir cilt görünümü kazandırmaya yardımcı olur.

    HC Retinol Serum’un, en ileri düzeyde konsantre edilmiş
    saf Hyaluronik Asit,
    Pentavitin (Saccharide Isomerate), Anadenanthera Colubrina
    Bark Extract ve Bisabolol ile güçlendirilmiş aktif içeriği,
    güçlü nemlendirici ve canlandırıcı özelliği sayesinde cildi
    sıkılaştırmaya yardımcı
    olur.

    HC Retinol Serum akneli ve yağlı ciltlerde, lekelerde ve ciltte oluşan A Vitamini
    eksikliğinde kullanılır.

    Bu tür ciltlerde daha iyi bir etki alınabilmesi için HC
    Çay Ağacı (Tea
    Tree) Temizleme Jeli ile birlikte kullanılması tavsiye edilir.

    retinol serUM

    Responder
  178. Jebgmouff

    women’s health cheapest pharmacy which online pharmacy is reliable

    Responder
  179. Lbsounozy

    cialis free 30 day supply https://ucialisdas.com/ – cialis for sale brand dapoxetine with cialis

    Responder
  180. BbshTors

    i am a woman and i took viagra https://loxviagra.com/ fucking on viagra

    Responder
  181. Anoomouff

    herbal viagra in pune https://llviagra.com/ – what if women take viagra viagra co gia bao nhieu

    Responder
  182. Lbsounozy

    cialis for daily use https://ucialisdas.com/ overnight cialis delivery usa

    Responder
  183. Jbsdmouff

    online canadian pharmacy http://onlinecanda21.com/ best erectile dysfunction pills

    Responder
  184. Pingback: viagra connect over counter canada

  185. Lhdvunozy

    non prescription cialis http://asciled.com/ cialis vs viagra vs kamagra

    Responder
  186. Pingback: cialis samples australia

  187. Pingback: cheap cialis fast shipping

  188. Gvdbextib

    sildenafil vs tadalafil https://boxtadafil.com/ tadalafil 10mg dosage

    Responder
  189. Pingback: cialis soft gel

  190. Pingback: buy levitra canada australia

  191. Pingback: how old to buy viagra south africa

  192. Pingback: generic viagra 200

  193. Pingback: sildenafil tablets 150mg

  194. Pingback: natural cialis otc

  195. Pingback: sildenafil generic canada

  196. Pingback: acheter cialis canada

  197. Pingback: tadalafil otc replacement

  198. Pingback: cheap viagra 50mg

  199. Pingback: viagra warnings australia

  200. Pingback: cost of 100mg viagra

  201. Pingback: cialis brand 20mg lilly comprar paypal

  202. Pingback: buy tadalafil 100mg

  203. Pingback: teva 5343 vs viagra singapore

  204. Pingback: cheap viagra 100 canada south africa

  205. Pingback: cialis package insert

  206. Pingback: cialis prescription australia

  207. Pingback: viagra spray south africa

  208. Pingback: viagra jokes australia

  209. Pingback: desyrel interactions cialis

  210. Pingback: free cialis trial samples singapore

  211. Pingback: cialis online free shipping

  212. Pingback: buy cialis over the counter singapore

  213. Pingback: cymbalta generic name

  214. Pingback: cymbalta and depression

  215. Pingback: can i give my cat cephalexin

  216. Pingback: cephalexin oral infection

  217. Pingback: celebrex 100mg capsules

  218. Pingback: celebrex chemical structure

  219. Pingback: azithromycin tab 500mg

  220. Pingback: can amoxicillin

  221. Pingback: amoxicillin 500mg side effects

  222. Pingback: viagra canada purchase

  223. Pingback: where can i buy sildenafil

  224. Pingback: cialis for sale in india

  225. Pingback: viagra online 200mg

  226. Pingback: cialis 50mg price

  227. Pingback: viagra dick australia

  228. Jana Flansburg

    I don’t even know the way I ended up here, but I assumed
    this submit was great. I do not recognise who you might be but definitely you are going to a famous blogger for those who aren’t already.

    Cheers!

    Responder
  229. Itecrerie

    https://vskamagrav.com/ – buy kamagra jelly india

    Responder
  230. Lachlan

    I am no longer certain the place you are getting
    your information, but great topic. I must spend a while finding out more or working out more.
    Thank you for fantastic info I was on the lookout for this
    information for my mission.

    Responder
  231. AbcfjendPinny

    viagra knock offs online viagra sales new zealand do you need a prescription for viagra in south africa?

    Responder
  232. Jbnbextib

    Viagra Professional canada discount drug canadian pharmacies without an rx

    Responder
  233. KuikHeeni

    viagra chewing gum brand name viagra, canada cheap real viagra

    Responder
  234. Ahkdmouff

    pharmacy in canada brand viagra pharmacy

    Responder
  235. carme abella vidal

    felicidades Luz
    para cuando versión en catalan?
    si necesitas traductora cuenta conmigo

    Responder

Dejar un comentario

Tu dirección de correo electrónico no será publicada.

Time limit is exhausted. Please reload CAPTCHA.